Admins: User Management

The User Management feature allows Admins to manage users within their account. Admins can add or remove users, update access permissions, and control which domains and locations each user can view. Standard users do not have access to User Management.

• User Levels Explained
• Access User Management
• Add a New User
• Expired Invitations
• Remove a User
• Reinstate User Access
• Update User Permissions

User Levels Explained

Admin Users

Admins can:

• Access User Management
• Add new users
• Remove users
• Edit user domain and location access
• Upgrade a Standard user to Admin
• Downgrade another Admin to Standard (except their own account)

Admins automatically have access to all domains and locations within their account.

Standard Users

Standard users can:

• Access My Profile
• View and update their own information
• Reset their password
• View their assigned domain and location access

Standard users cannot access User Management.

Access User Management

Admins can access the User Management section from the account menu.

1. Click your profile icon in the app bar.
2. Select User Management from the dropdown menu.

Add a New User

1. Go to User Management
2. Click Add User
3. Enter the user’s:
   • First name
   • Last name
   • Email address (please avoid personal email addresses)
   • Access level (Admin or Standard)
4. Assign domains and locations (if applicable to your account)
5. Click Create User

The user will receive a Welcome to Adthena email with steps to verify their email and create a password. All users log in using their email address and password. This link expires within 48 hours. 

Notes:

• Group email addresses are not permitted.
• You cannot add a user who already exists in your organization.

Expired Invitations

If a link expires, the user will see this error message:

In these cases, users should contact their admin, who can delete their profile and recreate it to send a new link.

Remove a User

1. Go to User Management
2. Select the user you want to remove
3. Click Delete and confirm

After removal:

• The user immediately loses access to the platform
• Their name is removed from the user list

Removed users can be re-added later if needed.

Reinstate User Access

If you want to add back a removed user, please reach out to Adthena Support. Once added:

• Their previous profile is reactivated
• Any historical settings or preferences are restored

Update User Permissions

Admins can edit any user’s:

• Access level (Standard ↔ Admin)
• Domain access
• Location access

If the user is currently logged in, they should log out and back in to apply changes.

Note: Admins cannot downgrade their own role.